Refund terms

You may return all items ordered on our website within 14 (fourteen) calendar days after the date of delivery, unless worn and damaged, with a security tag. Return costs are paid by the customer.

Custom taxes, fees and taxes are not included in the cost of delivery or the cost of goods. Foreign customers may depend on them, as determined by the local government, and we are not responsible for these additional costs.

Please contact us with a "Return Request" by email info@lhasajewelry.com and provide your order number and your Last Name and First Name. Also, please specify the name of the item you want to return, size, color, and the reason for the return.

  • Returns must be requested within 5 days after delivery date.
  • Goods must be returned unused in original packaging in perfect condition.
  • The buyer is responsible for the delivery and its cost.
  • Shipping costs are not refunded.
  • We are not responsible for loss or damage to the returned items.
Made on
Tilda